Contact help

Contact Mrwest Casino support the quick way

Reach live chat, e-mail or phone any time, because Mrwest Casino support answers around the clock, every day of the week.

Get in touch Licensed by the UK Gambling Commission

Paid out today

693,382 £

8,658 Players at the tables

UK Gambling CommissionLicensed and regulated under 41080-6654-R-230184 since 2014

Fast withdrawalsAverage payout processed in 4 minutes, up to £92,000 per transaction

Data protection128-bit SSL encryption audited by eCOGRA and Gaming Laboratories International

Answers today

Pick the channel that answers you fastest

This block settles which of the three support routes fits your question and how long each one takes.

Replies in minutes

Best for anything you want settled in the moment: account access, a stuck bonus or a deposit that has not landed. Chat replies in about five minutes, at any hour.

Start chat

When you need it in writing

Best for documents, statements and anything you would rather attach in writing. Write to [email protected] and expect a reply within about six hours.

Write to us

A real voice on the line

Best when you want a person talking you through it: verification snags, payment checks or a limit you cannot find. Call +44 20 8548 1743 (GMT), answered in roughly five minutes.

Call us

Support that fits your day

Call a UK line, in a language you speak

Mrwest Casino keeps a UK phone line, round-the-clock hours and four languages, because players here deserve answers on their own terms.

How to reach us

UK phone line+44 20 8548 1743

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Gambling helpGamCare, BeGambleAware, GAMSTOP

Who oversees us

RegulatorUK Gambling Commission

Help and care

Licence number41080-6654-R-230184

Four steps to a decision

If the first answer misses the mark

How a dispute moves from a chat agent to the UK Gambling Commission if needed.

A quick reply versus a formal record

Start where the problem happened: tell a chat or e-mail agent what went wrong, include your account e-mail and any payment reference, and ask for the complaint to be logged rather than answered on the spot.

You gain one named handler

Expect a written response within a working day; if the agent needs more detail, you get a named handler and a reference number, so you can pick the thread up again without repeating yourself.

Mrwest Casino internal review

Mrwest Casino escalates unresolved cases to its internal review team, who re-examine the account records and answer in writing with the outcome and the reasoning behind it.

Where do I go from here?

Should that written outcome still leave you unsatisfied, the UK Gambling Commission is the regulator of this licence and receives complaints of last resort; raise the matter there once our process has ended.

Direct routing

Mrwest Casino e-mail addresses by department

One line here removes the worry of writing to the wrong inbox and waiting days for a redirect.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Waiting for a reply

Minutes on chat, hours on e-mail

Removes the worry that you are waiting on a silent line at a bad hour.

Live chat

Chat opening hours24 hours a day

Chat first reply5 minutes

All times shownGMT

E-mail

E-mail address[email protected]

E-mail reply time6 hours

Phone

Phone number+44 20 8548 1743

Phone wait5 minutes

Have these details to hand

Agents resolve cases quickest when these are in front of you from the start.

Your registered e-mail address
The transaction reference or receipt
Screenshots of the error or game round
Any verification documents already submitted
The date and time the issue began

Skip the queue

The questions you ask before writing

Five short answers on checks, escalation, night cover, data requests and our licence.

trustDo I need to send documents before my account is fully open?+

Expect around 53 hours from sending documents to a decision. Proof of identity, address and payment method go to [email protected]. Nothing else in your account is held up while that team works.

trustWhat happens when the answer I get does not solve my problem?+

Replies that miss the mark can be escalated in the same thread, and a senior agent reads it. If the outcome still leaves you unhappy, [email protected] starts a formal review. Should that fail, the UK Gambling Commission is the next step.

trustCan I reach a person at night or on a Sunday?+

Live chat and the phone line at +44 20 8548 1743 are staffed every hour, including Christmas night. Typical replies land within five minutes on both. E-mail is slower, at roughly six hours, so a 3am query is better placed in chat.

trustWhen will I hear back about a copy of my data?+

Privacy requests go to [email protected] and are handled inside the month that follows. A copy of your data arrives by secure means; a deletion request is confirmed in writing once done. Some records are kept where the licence requires it.

trustWhere do I check who regulates this casino?+

We hold a licence from the UK Gambling Commission, number 41080-6654-R-230184, and have traded since 2014. Games come from 85 providers and are audited by eCOGRA and Gaming Laboratories International. Mrwest Casino Ltd is registered in the United Kingdom as Company No. 82155022.

Step away and call a gambling help service

Gambling problems call for help from outside the casino, and three free organisations cover the United Kingdom: GamCare, BeGambleAware and GAMSTOP. Each works independently of Mrwest Casino Ltd, so nobody at the operator sees or steers what you tell them.

GamCare. Free counselling and structured support sessions for anyone in the United Kingdom whose gambling is causing harm, plus advice for family members.

BeGambleAware. Confidence in your own choice: self-help tools, budget planners and referrals, run as a national public health service.

GAMSTOP. One registration blocks you from gambling sites licensed in Britain, with the block held across all participating operators.

Full Story

Operator details

Mrwest Casino Ltd holds the licence

Removes the doubt about which company stands behind your account and your money.

The company

Legal nameMrwest Casino Ltd

Company numberCompany No. 82155022 (United Kingdom)

Registered addressHigh Street, Manchester

The licence

RegulatorUK Gambling Commission

Licence number41080-6654-R-230184

Written contact

Support e-mail[email protected]